Articles...Ideas for navigating organisational complexity.

Exploring decision-making, leadership, technology and change — and how they interact to shape the way organisations work.

Decisions

Why Good Decisions Get Slower as Organisations Grow

Why do good decisions slow down as organisations grow? Explore how stakeholders, governance and risk controls create decision latency.

30 September 2026
Leadership

Experience Is Knowing What Doesn't Need to Be Complicated

Experience doesn't always make work more sophisticated. Often it makes it simpler by revealing which complexity, features and processes aren't actually needed.

25 September 2026
Technology

How to Know Whether Your Digital Transformation Is Actually Working

Digital transformation isn't measured by launches or adoption. Learn how to identify real progress through simpler work, faster decisions and better outcomes.

24 September 2026
Decisions

How to Tell Whether a Process Should Be Automated, Redesigned or Removed

Learn how to decide whether a business process should be automated, redesigned or removed using a practical framework focused on purpose, value and complexity.

21 September 2026
Technology

Why I Built the Technology I Couldn't Find

Why disconnected technology creates complexity, and why better business systems should connect what belongs together without creating unnecessary dependency.

21 September 2026
Change

How to Find the Work Nobody Needs to Be Doing

A practical guide to finding reports, meetings, approvals and admin that consume time but no longer serve a useful purpose.

18 September 2026
Change

The 60-Minute Process Simplification Workshop

In 60 minutes, take one frustrating business process, expose the complexity that has accumulated around it, and leave with a simpler version you can test.

16 September 2026
Leadership

A Practical Guide to Mapping Where Decisions Get Stuck

A practical guide to mapping how decisions move through an organisation, identifying delays, unnecessary approvals and the points where decisions get stuck.

10 September 2026
Technology

Before You Buy Another System: 10 Questions to Ask

10 questions to ask before buying another CRM, ERP, MarTech, AI or workflow platform; helping you avoid unnecessary technology and complexity.

2 September 2026
Decisions

What is Complexity Clarified?

An introduction to Complexity Clarified, exploring why meaningful transformation starts with understanding how organisations make decisions, work together and navigate complexity, not simply with technology.

1 September 2026
Change

How to Run a Complexity Audit on a Business Process

A practical guide to auditing business process complexity, identifying unnecessary steps, hand-offs and systems, and finding opportunities to simplify.

31 August 2026
Decisions

Before You Fix the Problem, Make Sure It's the Right Problem

Organisations are often remarkably good at solving the problem they've been given but remarkably bad at asking whether it's the problem they should be solving.

26 August 2026
Leadership

The Strategy Paradox: Why the Best Ideas Often Fail at the Point of Implementation

A compelling strategy can define the destination, but it cannot guarantee the journey. This article explores why some of the best transformation ideas fail - not because the vision is wrong, but because the organisation itself was never truly understood.

23 August 2026
Decisions

The Value of Being Difficult

For years, I questioned whether challenging organisations was a weakness. Now I see it differently: sometimes disruption is not the problem - it is the path to understanding that needs to change.

21 August 2026
Change

Minimum Viable Human - The Change Management Metric Nobody Measures

Organisations spend enormous amounts of effort assessing people's readiness for change, but far less assessing their capacity to absorb it.

18 August 2026
Technology

The AI Readiness Problem Nobody Measures

AI readiness isn't only about data, technology, governance or skills - it also depends on whether organisations can turn better information into better decisions.

17 August 2026
Technology

We Keep Automating The Wrong Things

We’re getting better at automating work. But before asking how AI can make a process faster, perhaps we should ask a more fundamental question: why are we doing it at all?

15 August 2026
Change

Organisations don't resist change, they resist uncertainty

Resistance to change is often less about the change itself and more about the uncertainty it creates around identity, capability, control and the future.

14 August 2026
Leadership

Leadership is not about having the answers

In complex organisations, leadership isn't about knowing everything. It's about creating the conditions for better judgement, better questions and better decisions.

13 August 2026
Technology

When information becomes cheap, judgement becomes valuable

As AI makes information easier to access and analyse, the real organisational advantage may shift from having answers to exercising better judgement.

12 August 2026
Leadership

Clarity is a Leadership Responsibility

Leadership isn't about creating certainty. It's about creating enough clarity for people to act without it.

11 August 2026
Technology

AI Won't Fix a Broken Organisation

AI has the potential to transform how organisations work. But before asking what it can automate, perhaps we should ask what we're about to amplify.

10 August 2026
Decisions

Digital transformation isn't a technological challenge

Why successful digital transformation depends more on decision making than choosing the right technology.

10 August 2026
Change

People don't resist change - they resist change that doesn't make sense.

Why resistance to organisational change is often less about change itself and more about whether people understand why it makes sense.

8 August 2026
Decisions

Different Minds. Better Decisions.

Why diversity of thought is becoming one of the greatest competitive advantages organisations have.

7 August 2026